Delivering satisfaction… CSAT delivers real-time voice of the customer (VoC) across voice, email, live chat, social media, web, SMS and face-to-face channels through a single platform with outstanding reporting.
Post-Call IVR Surveys…
Callers are transferred into an automated IVR solution, that asks a number of pre-determined questions and captures verbatim comments
Web, Email & Chat Surveys…
Integrate surveys into your website to capture targeted customer feedback. We also offer post-interaction surveys across email and chat channels.
Social Media Surveys…
Introduce post-interaction surveys across your social media channels, capturing tangible, real-time customer satisfaction scores.
Real Time VOC Wallboards…
All customer scores and comments are delivered to our real time wall board, tracking individual questions scores and agent performance
Data Overview & Reporting…
Review our live Data Overview, to filter results by channel, campaign or agent and access a range of performance and comparison reports.
Face-to-Face Surveys…
Capture customer feedback from any face-to-face location through the dedicated CSAT Central App for tablet, smartphone or kiosk.