CSAT2017-05-09T15:42:10+00:00
Delivering satisfaction… CSAT delivers real-time voice of the customer (VoC) across voice, email, live chat, social media, web, SMS and face-to-face channels through a single platform with outstanding reporting.
CSAT - Real-time customer satisfaction surveys across multiple media types - screenshots

Live wallboard shows all survey scores and verbatim comments as they arrive

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Post-Call IVR Surveys…

Callers are transferred into an automated IVR solution, that asks a number of pre-determined questions and captures verbatim comments

Web, Email & Chat Surveys…

Integrate surveys into your website to capture targeted customer feedback. We also offer post-interaction surveys across email and chat channels.

Social Media Surveys…

Introduce post-interaction surveys across your social media channels, capturing tangible, real-time customer satisfaction scores.

Real Time VOC Wallboards…

All customer scores and comments are delivered to our real time wall board, tracking individual questions scores and agent performance

Data Overview & Reporting…

Review our live Data Overview, to filter results by channel, campaign or agent and access a range of performance and comparison reports.

Face-to-Face Surveys…

Capture customer feedback from any face-to-face location through the dedicated CSAT Central App for tablet, smartphone or kiosk.

Over-the-phone demonstration

Find out what your customers really think by requesting an “over-the-phone” demonstration of CSAT our multi-media, real-time customer satisfaction survey tool by clicking the button or call us on 0330 880 4444

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