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ContactOne

Delivering the future of
contact centres... today

Comprehensive portfolio of products enabling
call centres interaction across all media

ContactOne

Multi-channel customer satisfaction
solution that delivers real-time voice
of the customer (VoC) insight

See what your customers think, in real-time with voice,
email, live chat, social media, web, SMS and
face-to-face automated surveys

ContactOne

Exceptional customer insight

Advanced social media monitoring, analysis and
engagement platform optimised for contact centres

ContactOne

Multiple channels –
One seamless customer experience

Communicate with customers through their choice
of media whether it be voice, email, chat or social media

ContactOne

Reliable, scalable, cost effective,
cloud-based telephony

Feature rich, Voice-based telephone systems
that grow with your business

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Customer Satisfaction
CSAT

Multi-channel customer satisfaction solution with real-time (VoC) insight

See what your customers think, in real-time with voice, email, live chat, social media, web, SMS and face-to-face automated surveys

Multi-Channel
Contact Centre

Multiple channels – One seamless customer experience

Communicate with customers through their choice of media whether it be voice, email, chat or social media

Digital Response – Social Media Monitoring

Social media and forum monitoring, analysis and engagement

Find out what your customers are saying on social channels, then positively engage with them

The sky is the limit

CONTACT US TODAY TO DISCOVER HOW
WE CAN HELP YOUR BUSINESS