Smart Customer

Start smart
stay smart

Smart Customer tools automate common interactions and boost service, but not at the expense of customer experiences. Deploy chatbots for common inquiries, freeing up your team for other tasks. With smarter self-service options, you can ditch the hold music and keep your customers engaged, informed and in control.

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Never lose customers in the shuffle

Smart Customer solutions ramp up how your contact centre operates. Our AI-driven solutions connect the dots of your customers journey, from initial contact to final resolution. Whether through chatbots or automated notifications, Smart Customer provides an instant, personalised service to support your agents.

With our integration across multiple platforms, your customers will enjoy consistent, high-quality service at every touchpoint – reducing calls that require human intervention and giving your team bandwidth back. Artificial intelligence in harmony with human intelligence.

BOTS: Chat Bots & FAQ Bot

Our intelligent chatbots give your customers instant answers. Whether it’s FAQs or tracking an order, our bots are well-programmed and easy to implement. Freeing up your agents and ensuring your customers always have support when they need it.

Handle routine inquiries instantly, 24/7

Personalised responses, improving satisfaction

Reduce workloads resolving frequent questions

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SMART Customer App

The Smart Customer App gives your customers a personalised, seamless experience.

From recognising their mobile number to guiding them through their order details, the app provides instant access and clear information. It empowers customers to self-serve, reducing the need for human agents’ interaction while ensuring confidentiality at every step.

Personalised greetings based on customer data

Immediate access to order status, policies, and claims

Secure, efficient interactions with built-in ID&V protocols

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