PCI DSS Level 1 Compliance Solution
simplifying payment processes
Our PCI Compliance Solution combines high level security features with a positive user experience to ensure the best level of service for contact centres and their customers
Ease of Compliance and responsibility…
ContactOne’s PCI solution enables contact centres to stay ‘out of scope’ with the Service provider managing both the network and call routing. This solution means contact centres will be able to ‘descope’ a vast portion of PCI DSS Level compliance.
Customer Satisfaction…
Agent Assist Solutions mean that the customer will be able to ask questions at any point during the transaction. This leads to more successful transactions and an increase in customer satisfaction.
Agent Ease…
ContactOne’s Solution is designed so that with the press of a button the agent can invite the automated payment IVR system into the call, when payment is ready to be taken. When combined with the automated wrap-up message this improves compliance and reduces agent handling time.
Security…
All PCI transaction data is encrypted across the network. As the DTMF tones are suppressed at the network level no sensitive authorisation data appears on the call recording.
