AI Evolution

Bridge insight deficits with AI-powered automation

Get real-time analysis of agent calls through conversational analytics to enhance compliance, quality, and training – without creating broken customer journeys. Implement automation that anticipates needs and ensures seamless, frustration-free experiences for both your customer and team.

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Bigger than the buzz

We’ve distilled the power of essential AI solutions to transform contact centres through our dynamic duo – AI Conversational Analytics and AI-Driven Automation a tag team which will will truly set you apart.

Audit 100% of conversations, capture real-time sentiment, and automatically flag critical compliance issues with ease. This is about harnessing automation to transform your contact centre to respond, anticipate, adapt, and connect as quickly as your customers do.

AI Conversational Analytics

Talk is not cheap, get it wrong and your brand will pay the price. With AI-powered conversational analytics, you’ll unlock deep insights into every customer interaction, whether it’s a phone call, chat, or email.

AI will analyse and identify trends, sentiment shifts, and compliance issues, empowering you to act fast and smart.

Audit 100% of calls, chats, and emails in near real-time

Monitor customer sentiment and identify emerging issues

Ensure compliance and spot potential regulatory breaches

Increase agent performance with comprehensive feedback

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AI-Driven Automation

AI Automation isn’t just about doing more with less – it’s about doing it way better than your brand has done before. ContactOne’s AI-driven automation takes repetitive tasks off your plate, giving your team space to fry bigger fish, like better customer experiences.

Free up agents to focus on more critical tasks

Accelerate trouble shooting and workflows

Enable proactive service that anticipates needs

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