Events
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Use the right digital channel for the right customer experience
You need support but you can’t be stuck on hold for ages, WhatsApp for business may have an answer I…
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Customer Journeys – Becoming a maze!
Please follow the link to learn more about how to deliver a remarkable customer journey.
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Offering digital routes only may not be the answer, it will cost….
UK businesses with large consumer customer bases are increasingly migrating their sales and service operations to mainly digital channels, sometimes…
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Good day at CCEXPO 24
Good to meet up with Trevor and Sandra at CCEXPO 24, UKCCF have some great initiatives for the industry to…
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BBF AI workshop
Attended the BBF AI workshop at the University of Buckingham. Harin Sellahewa gave a very insightful presentation on the now…
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UKCCF Contact Center Awards 2024
Lucky to attend the gala dinner for the UKCCF Contact Center Awards 2024. Well done to all of the finalists.…
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Winslow Wheelers AGM
Attended the Winslow Wheelers AGM yesterday, congratulations to all the members and the committee, for such a young club to…