Effective communication with customers through their choice of media… MULTI-CHANNEL CONTACT CENTRE is an advanced contact centre platform that combines voice, email, chat and social media channels through an advanced agent desktop application
Multi Channel Contact Centre - screenshots

One single audit trail of the  entire customer journey through all media

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Multiple Channels…

Manage customer contacts across voice and multiple digital channels, including social media, email and web chat. Standard Social media configuration includes Twitter, Facebook, Youtube, Instagram and G+, as well as brand mentions across the wider social sphere.

Blended Digital Inbox…

All contacts, via voice, email, chat and social media can be delivered into a universal queue and distributed effectively across a team of agents. Each agent then has access to a blended voice and digital inbox with full engagement capabilities.

Advanced Workflow…

Using advanced workflow, contacts can be automatically assigned to specific teams or agents. Using keyword tables, caller ID, email and social contacts can automatically be tagged, prioritised and distributed effectively to the most appropriate agent.

Over-the-phone demonstration

Want to find out more about how our MULTI-CHANNEL CONTACT CENTRE can deliver a seamless customer experience across multiple channels organise an “over-the-phone” demo by clicking the button or call us on 0330 880 4444

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